Reduce manual service effort 50% by offloading repetitive inquiries to AI-powered chat bots.
After training on historical conversations, the Chatbot performs just like a human agent, conversing with customers to achieve context and intent, and executing processes within the back office to fulfill requests. More complex conversations are seamlessly escalated to your people, and the Chatbot learns from each new outcome.
Customer initiates conversation
Chatbot collects info to understand request
Chatbot kicks off tasks in back-office applications
Chatbot brings in human agent to assist if necessary
Customer request resolved
Automate front-to-back-office fulfillment
WorkFusion Chatbots go beyond Q&A by executing tasks in your back-office applications. Through direct integration to WorkFusion Smart Process Automation, Chatbots collect data, enter information, process transactions, and deliver results directly in the chat window, via text, or via email.
Improve customer experience
Reduce the amount of effort from your customers by allowing them to communicate in a natural conversation and accelerate the time to resolution of inquiries through automated fulfillment.
Provide omni-channel access
Seamlessly integrate Chatbots into all your existing online and mobile platforms, including websites, apps, and text messaging, allowing your customers to reach you anytime, anywhere, through any channel.
Elevate people to more valuable inquiries
Your customers receive the highest level of service through the automation of repetitive inquires and by getting more time with agents when their inquiries can’t be automated.