Intelligent Automation for Customer Lifecycle Management

Automate documents processing and other manual work across customer lifecycle management and move from a slow, cost-driven CLM operating model to a fast, customer-driven one

Trusted by:
bmo
scotiabank
deutsche bank
standard bank
axis bank
customer lifecycle management video workfusion
Trusted by:
bmo
scotiabank
deutsche bank
standard bank
axis bank

Are inefficient CLM processes costing you customers?

You are not alone. New customer-facing interfaces might be digitized, fast and business-friendly,
but back-office operations are still highly manual, slow and inefficient

50–70%

of CLM work is manual exceptions handling

$50M

Cost of annual CLM operations for mid-size banks

7–15 days

Additional time for onboarding with manual work

15%

annual revenue churn due to lost customers

Manual work is at the core of CLM inefficiency

CLM tools automate processes across the customer lifecycle. However, at every stage, there are still manual tasks that create bottlenecks, slow down customer service and hinder customer experience

Work with documents

requires too many people to perform manual extraction data from unstructured and semi-structured customer documents. Errors abound, and their correction takes a lot of time, slowing down the operations.

Email communication

with customers can involve dozens of touchpoints where customers have to submit or (which is much worse) re-submit documents for review, leading to a sub-par customer experience and, as a result, customer churn.

Updating systems of record

involves a ton of copy-and-paste. Various systems of record don't always work seamlessly together, so this tedious, low-value work is still done by people, resulting in employee dissatisfaction.

Transform your Customer Lifecycle Management

Automate all manual CLM work and deliver superior service to your customers

customer lifecycle management intelligent automation layer
WorkFusion CLM automation

WorkFusion’s pre-built solutions, based on deep industry know-how of Customer Lifecycle Management, allow you to automate manual operations across the whole  customer lifecycle and gain material impact across the enterprise:

  • capture 50%+ cost savings
  • onboard customers in 90% less time
  • deliver 100% SLA compliance

With our Intelligent Process Automation and industry-leading Document Intelligence, you can seamlessly automate processes end-to-end, including complex document processing, internal systems update and communication with customers.

Continuous Learning and Human-in-the-Loop capabilities allow the bots to improve over time by learning from your knowledge workers and even other customers.

WorkFusion’s pre-built solutions based on deep industry know how of Customer Lifecycle Management allow you to automate manual operations across the whole  customer lifecycle and get material impact across the enterprise:

  • capture 50%+ cost savings
  • onboard customers in 90% less time
  • deliver 100% SLA compliance

With our Intelligent Process Automation and industry-leading Document Intelligence, you can seamlessly automate processes end-to-end, including complex document processing, internal systems update and communication with customers.

Continuous Learning and Human-in-the-loop allow the bots to improve over time by learning from your knowledge workers and even other customers.

Pre-built integrations with CLM tech stack

Automate CLM operations fast with highly customizable out-of-the-box integrations

Pre-built integrations with the leading Customer Lifecycle Management tools, such as Fenergo and Pega CLM, allow you to implement automation solutions fast — as-is, or with minimal customization.

Seamless connection to data providers and industry databases, document management services, ERP systems and other applications ensure seamless automation of multiple processes within the line of business.

Reusability of pre-built components allows you to then scale your automation across the enterprise.

Request demo

Innovative banks already transform their CLM

Forward-thinking financial organizations like Standard Bank use Intelligent Automation to streamline customer onboarding and service and provide a frictionless customer experience

"We picked WorkFusion because they provide a learning automation platform, which means our employees did not have to become programmers to use it."
— Mark Matthews, Head of Operations for Corporate Bank, Investment Bank, and Capital Release Units
25K
cases handled per quarter
50%
reduction in handling time
Read Deutsche Bank story

WorkFusion Automation + IBM Cloud for Financial Services
Automation solutions are made stronger on the cloud

Through this partnership with IBM, WorkFusion automation customers within insurance and banking can now securely host workloads on the IBM Cloud for Financial Services, in addition to their on-premises environments.

As teams across an organization use pre-trained WorkFusion Intelligent Automation bots, the models continuously learn and improve, which exponentially increases their precision and speed.

WorkFusion+IBM for Financial Services

One unified, all-inclusive, enterprise-grade platform

Start, expand and scale automation with Intelligent Automation Cloud

Want to transform your CLM operating system?

Contact us

Want to learn more?

Check out these resources to learn more about automating
customer onboarding, KYC and other CLM operations