INDUSTRIES — BANKING AND FINANCIAL SERVICES

Banking & Financial Services
Solve talent shortages, increase workforce capacity, save money, and enhance both employee and customer satisfaction.

The challenge

Financial institutions of all types, from investment banking and asset management firms to payment processors, Neobanks/challenger banks, retail, and corporate banks, are facing a wide range of business and technology hurdles. They include:

  • Navigating complex macroeconomic issues
  • Difficulty hiring qualified staff
  • Retaining employees
  • Stopping employee burnout
  • Expanding capacity in high-demand operations areas
  • Improving customer experience
  • Adhering to strict regulatory compliance regulations
  • Fighting the threat of money laundering and fraud
  • Clearing sanctions alerts
  • Managing Know Your Customer (KYC)
  • Moving to perpetual KYC (pKYC)
  • Doing more with less

Failure to manage these issues in an age of dynamic regulations and rising customer expectations can lead to significant financial losses and breach of customers’ trust.

Meet Today’s Banking Challenges with AI Digital Workers

WorkFusion AI Digital Workers enable banking and financial services organizations to ensure ongoing compliance by augmenting existing teams in the areas of anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service.

Digital Workers are true knowledge workers that help solve talent shortages, increase workforce capacity, save money, and enhance both employee and customer satisfaction.

Purpose-Built to Fight Financial Crime

Over the past several years, the banking and financial services industries have faced an unprecedented talent crisis — driven by the pandemic, the Great Resignation, an aging workforce, the Russian-Ukraine War, and now an all-but-guaranteed global recession. Regardless of the macroeconomic events slamming the labor markets, work still needs to get done.

At WorkFusion, our purpose is to help banks and financial institutions fight financial crime and reduce risk by augmenting existing operations teams in key compliance functions like anti-money laundering (AML), sanctions, customer onboarding, and Know Your Customer (KYC) with our AI Digital Workers.

Learn how AI Digital Workers help in these areas

Anti-Money Laundering (AML)

Identify high-risk entities and protect your business with pre-built AI Digital Workers for AML.

Sanctions Screening

Adhere to BSA/OFAC requirements while automatically scaling up your capabilities for sanctions screening, adverse media monitoring, and name / PEP screening.

Transaction Screening

Dramatically reduce false-positive alerts via an automated OFAC/AML expert that is laser-focused on keeping your transactions risk-free.

Adverse Media Monitoring

Streamline investigations of negative news and reduce the risk of regulatory penalties.​

Customer Service

Handle customer inquiries with speed and ease – at high volume – to optimize the customer experience.

Know-Your-Customer (KYC)

Transition to near real-time KYC refresh with automated customer due diligence (CDD), customer identification program (CIP) and enhanced due diligence (EDD) to protect the organization from doing business with bad actors.

CLM

Transform your customer lifecycle management operation into a faster, more customer-driven one.