As part of the bank’s Know Your Customer (KYC) process, the bank receives a daily average of 8,000 requests to open new accounts, which can spike to 40,000 during peaks. The bank’s operations team receives supporting documents in a variety of formats and must provide customers omni-channel access, including tablets and mobile devices. It was critical to continue to allow device and format flexibility for customers, but achieve internal standardization and consistency.
The customer’s operations personnel used WorkFusion’s Intelligent Automation Cloud Enterprise to transform its KYC operation. The team leveraged Learning Bots to classify and extract customer data for new account openings from 10 document types, all in varying layouts. Because of Automation Cloud’s unified platform, document data is able to be validated against more than 100 rules and regulations, then be entered into the final system of record.
This streamlined automation choice relies less on people, yet offers traceability and auditability for data-first companies. Instead of operations personnel performing manual scrutiny checks, the automated process includes end-to-end compliance checks and documentation of validations, requiring only final confirmation from the user — which improves accuracy.
The customer designed and configured the full process, including custom-trained AI, in 6 weeks.