A Digital Workforce is the optimal combination of people, RPA bots, and Cognitive bots, typically within the context of a business process.
why is it important?
The Digital Workforce combines the best of people and bots into one seamless workforce, eliminating the speed and accuracy limitations of people and the judgment limitations of bots. With it, companies can exponentially improve customer service and productivity.
how do winning companies use it?
•Reducing operational costs through automation • Improving employee retention by eliminating “swivel chair” work • Doing vastlymore with vastly less
how does WorkFusion use it?
WorkFusion enables a Digital Workforce by making it fast and easy for operations teams to leverage robotic bots and cognitive and to integrate employees, vendor workforces, and crowdsourced workers into a process for tasks that can only be performed by people. WorkFusion provides analytics on each type of worker so that leaders can understand performance across an entire operation.