WorkFusion is committed to powering the digital transformation of work. We offer software products that let enterprise leaders digitize their operation, exponentially increasing productivity and improving service delivery. The company is headquartered on Wall Street in New York City with teams in the US, Europe, and India. WorkFusion’s engineers, data scientists, designers, and customer teams are bound by a single purpose: to deliver enterprise-grade, AI-powered products purpose-built for operations professionals.
2011: MIT research combines human and machine intelligence
Founded by serial entrepreneurs and longtime business partners Max Yankelevich and Andrew Volkov, the team proves that AI, trained by people workers, can identify fraud in online financial transactions. What would become WorkFusion’s earliest capability combines human-in-the-loop computing with crowdsourcing and uses statistical quality control to ensure the accuracy of human work. This research becomes one of WorkFusion’s core principles: that machines can make people more accurate and productive, and vise versa.
2012: WorkFusion launches first platform for microtasking work
With its AI and human-in-the-loop core in place, the company adds workforce orchestration and business process management (BPM) capabilities. This allows businesses to automatically source, train, and manage crowdsourced workers through statistical quality control. Early customers include online commerce businesses and a variety of information services businesses, who use WorkFusion to improve large-scale data gathering and enrichment.
After three years of R&D, WorkFusion releases cognitive automation. Using machine learning, WorkFusion’s cognitive capability harnesses the data and patterns generated through BPM and human actions to train algorithms to perform judgment work on unstructured data tasks, like extracting information from claims or invoices. This combination of workflow, worker management, and AI removes the limits on the type of problems that WorkFusion can solve. Cognitive automation eliminates the need for costly, uncertain “Big IT” automation projects, and it gives operations teams a superpower once limited to academic researchers.
2015: WorkFusion launches Smart Process Automation (SPA) the first full-stack RPA, cognitive, and workforce management platform
Recognizing the importance of automating not just complex judgment work, WorkFusion adds robotic process automation (RPA) for eliminating the manual work of operating enterprise applications like Citrix, Oracle, and SAP – or, the “push / pull” structured data work on legacy systems. By adding RPA to its toolkit, operations teams are able to automate an entire business process from start to finish. Automation exceptions or “corner cases”, a significant problem for RPA-only applications, can be intelligently routed to people, which improves automation coverage and accuracy, reduces risk and cost, and improves worker experience.
2016: Chatbots and SmartCrowd join WorkFusion’s Intelligent Automation product lineup
Responding to customer interest in bringing intelligent automation into the front office, WorkFusion launches Chatbots. WorkFusion Chatbots uses the same machine learning methodology proven in SPA to respond in natural language to customer conversations and fulfill service requests. In yet another category first, Chatbots not only understands content but also context, allowing it to respond in a conversational manner, ask questions to build understanding, and execute back office requests, like sending historical bank statements. To provide elastic, on-demand scale to customers who need additional workers to perform tasks that truly require human judgment, WorkFusion launches SmartCrowd. SmartCrowd adds powerful workforce orchestration and analytics tools to its crowdsourcing capability, allowing users to not only tap freelance workers but also better manage FTEs and vendor workforces.
2017 and beyond
WorkFusion’s R&D will continue to bring practical industry-firsts to enterprise operations, making AI a better servant to businesses and to their customers, powering digital operations now and into the future.