Navigating the Great Resignation with Digital Workers

How are BFSI leaders succeeding despite a turbulent labor market?

This report, developed and fielded in conjunction with research company Enterprise Strategy Group (ESG), surveyed technology decision-makers and line-of-business leaders across BFSI companies in North America. The report revealed issues faced by these professionals in three key areas:

• Challenges in recruitment, onboarding and retention: Over the last 12 months, 87% of organizations have found it more difficult to retain employees and 89% have had more challenges in recruiting
• Limitations of current automation: Only 10% of automated solutions are deployed against complex tasks performed by knowledge workers
• Promise and potential of digital workers: BFSI leaders looking for employees with industry expertise and problem-solving skills can find their solution in high-performance, AI-enabled digital workers with continuous learning and decision-making capabilities