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Meet Kayla,
Your AI Agent for KYC

Kayla is an AI Agent that automates KYC activities for customers onboarding and KYC Refresh. By automating the data collection and analysis of Customer Due Diligence (CDD) and Customer Identity Program (CIP) activities, Kayla helps financial institutions get through reviews more quickly, avoid onboarding delays, conduct periodic reviews more efficiently, find material data events outside periodic schedules, and even facilitate RFIs with customers.

Meet Kayla, Your AI Agent for KYC

Kayla is an AI Agent that automates KYC activities for customers onboarding and KYC Refresh. By automating the data collection and analysis of Customer Due Diligence (CDD) and Customer Identity Program (CIP) activities, Kayla helps financial institutions get through reviews more quickly, avoid onboarding delays, conduct periodic reviews more efficiently, find material data events outside periodic schedules, and even facilitate RFIs with customers.

 

 

 

Team up with Kayla to achieve extraordinary results

Minimize Manual Effort:

50–70%

faster processing for Onboarding, KYC Refresh

60–80%

reduction of manual effort for reviews

Collect data with a variety of methods, incl. monitoring for material data events

Mitigate Risk:

Collect data with a variety of methods, incl. monitoring for material data events

Freeing analysts to focus on higher value, more complex work

Action data as it changes regardless of location, format, and update interval

Team up with Kayla to achieve extraordinary results

Minimize Manual Effort:

Mitigate Risk:

50–70%

faster processing for Onboarding, KYC Refresh

Accurate, complete data to fulfill regulatory requirements

60–80%

reduction of manual effort for reviews

Freeing analysts to focus on higher value, more complex work

Collect data with a variety of methods, incl. monitoring for material data events

Action data as it changes regardless of location, format, and update interval

The challenge of KYC

KYC is a core compliance function that’s resource-intensive. To meet regulatory requirements, banks manually review documents, internal systems, and third-party sources when customers create their accounts, as well as during their refresh cycle.

Key pain points:

  • Onboarding delays, potentially for up to weeks, which may cause abandoning of accounts
  • Backlog buildup of new customer applications and profiles needing refresh
  • Missed risk indicators between periodic review cycles
  • High staff turnover

People can focus on analysis, not data collection

Kayla sources data in a variety of formats and from a multitude of locations – whatever, wherever to get the data together – including documents, internal systems, and third-party sources, accelerating the time and effort needed to assess a risk rating.

As an AI Agent, Kayla:

  • Automates the data collection and analysis: For Customer Due Diligence (CDD) and Customer Identity Program (CIP) activities, sources data and documents from internal / external sources and systems, overcoming the variety of source types (especially those without APIs) to identify specific data elements and review them according to approved policies and procedures
  • Document classification and extraction: Converts documents like ownership structure documentation and IDs like passports and driver’s licenses, into actionable data using Optical Character Recognition (OCR) and Intelligent Document Processing (IDP)
  • Perpetually monitors sources for material data events: For perpetual KYC (pKYC), actively monitors specific data sources (e.g. government registries) for data events, which are assessed for materiality and (if material) triggers a review
  • Facilitates RFIs with customers: Identifies gaps in data that require a request for information (RFI) with a customer, drafting the message to request the info (likely for customer-facing teams to review and sending), and assessing the received messages for completeness of the request

Kayla integrates with your existing systems for KYC—she doesn’t tell analysts and investigators to go find all the data, she finds as much as she can and authors an organized, pre-populated narrative report for people to finalize.

Kayla works with

  • Case Managers, including: Pega, Fenergo
  • Data Event Sources, including: UK Companies House, stock exchanges, SEC.gov, US state registries
  • Variety of internal systems, with or without APIs

People can focus on analysis, not data collection​

People can focus on analysis, not data collection
Kayla sources data in a variety of formats and from a multitude of locations – whatever, wherever to get the data together – including documents, internal systems, and third-party sources, accelerating the time and effort needed to assess a risk rating.

As an AI Agent, Kayla:

  • Automates the data collection and analysis: For Customer Due Diligence (CDD) and Customer Identity Program (CIP) activities, sources data and documents from internal / external sources and systems, overcoming the variety of source types (especially those without APIs) to identify specific data elements and review them according to approved policies and procedures
  • Document classification and extraction: Converts documents like ownership structure documentation and IDs like passports and driver’s licenses, into actionable data using Optical Character Recognition (OCR) and Intelligent Document Processing (IDP)
  • Perpetually monitors sources for material data events: For perpetual KYC (pKYC), actively monitors specific data sources (e.g. government registries) for data events, which are assessed for materiality and (if material) triggers a review
  • Facilitates RFIs with customers: Identifies gaps in data that require a request for information (RFI) with a customer, drafting the message to request the info (likely for customer-facing teams to review and sending), and assessing the received messages for completeness of the request

Kayla integrates with your existing systems for KYC—she doesn’t tell analysts and investigators to go find all the data, she finds as much as she can and authors an organized, pre-populated narrative report for people to finalize.

Why Automate KYC with Kayla

Efficiency
Reduces manual touchpoints, accelerating data collection and narrative authoring

Risk Mitigation
Ensures completeness of reviews, including the ability to monitor for material data events

Compliance Confidence
Provides transparent, documented decisions that satisfy auditors and regulators

Cost Savings
Cuts down on analyst/investigator hours spent on hunting/gathering, copy/pasting

Kayla is Built for KYC

  • Picks up requests from case management systems to collect and gather needed information
  • Automates for customer onboarding, periodic KYC refresh, and perpetual KYC (pKYC)
  • Creates a case file of each data point and supporting documentation, maintaining transparency for examiners and auditors.
  • Provides a consistent approach to KYC reviews, as well as the quality of the narrative and supporting documentation.

WorkFusion is named among the prestigious RegTech 100 companies and is SOC 2 Type II certified.