WorkFusion Customer Support
Welcome to WorkFusion Customer Support!
Our goal is to provide the assistance you need as quickly and efficiently as possible.
Customer Service Desk
Receive expert support from our dedicated team of qualified professionals.
Documentation
Read about the WorkFusion® platform and learn how to troubleshoot issues.
Training Support
Have a question about Automation Academy® courses? Request support from our training managers.
Community Forum
Ask questions, get support, talk to fellow users, and search for solutions on our Community Forum.
Product Support
Product Support comes with every WorkFusion license and includes:
- Access to and support on all digital resources, including Automation Academy, Community Forum, and Documentation
- Online service desk support during customer business hours
- Product bug fixes and patches (not including bot fixes)
- Initial installation for 3 environments (Dev/UAT/Prod)
Platform Management
Platform Management provides faster response times, enhanced dedicated feedback and support, shorter resolution times, and better enablement for your team. It includes:
- Troubleshooting for Intelligent Automation Cloud™ infrastructure, components and configuration
- Troubleshooting and optimization for automation, business processing and ML issues
- 24x7 response for infrastructure and automation blockers/critical issues
- Up to 150 service hours per month (no rollover)
Additional services
- Dedicated customer success manager
- Quarterly business reviews
- Weekly ticket reviews