WorkFusion Customer Support

Welcome to WorkFusion Customer Support!
Our goal is to provide the assistance you need as quickly and efficiently as possible.

Need help?

We offer several resources where you can find answers about our products and receive help.

Customer Service Desk

Receive expert support from our dedicated team of qualified professionals.

Documentation

Read about the WorkFusion® platform and learn how to troubleshoot issues.

Training Support

Have a question about Automation Academy® courses? Request support from our training managers.

Community Forum

Ask questions, get support, talk to fellow users, and search for solutions on our Community Forum.

Customer Support Programs

WorkFusion offers a number of support programs, depending on your needs and platform usage.

Product Support

Product Support comes with every WorkFusion license and  includes:

  • Access to and support on all digital resources, including Automation Academy, Community Forum, and Documentation
  • Online service desk support during customer business hours
  • Product bug fixes and patches (not including bot fixes)​
  • Initial installation for 3 environments (Dev/UAT/Prod)
Platform Management

Platform Management provides faster response times, ​​enhanced dedicated feedback and support, shorter resolution times, and better enablement for your team. It includes:

  • Troubleshooting for Intelligent Automation Cloud™ infrastructure, components and configuration 
  • Troubleshooting and optimization​ for automation, business processing and ML issues
  • 24x7 response for infrastructure and automation blockers/critical issues
  • Up to 150 service hours per month (no rollover)
Additional services
  • Dedicated customer success manager
  • Quarterly business reviews
  • Weekly ticket reviews
Interested in Platform Management Services?