In 2016, Standard Bank embarked on its automation journey with a view to addressing some key challenges, including increased customer expectations, regulatory burden, employee dissatisfaction and the need to maintain multiple legacy systems.
After extensive vendor research, the bank chose WorkFusion as a single Intelligent Automation platform for their program.
“We chose WorkFusion as the most complete ‘one-stop shop’ offering and the best solution to solve the bank’s challenges.”
— Michael Daniels, Head of Operational Excellence and Automation
For over four years, WorkFusion has powered the transformation of customer onboarding at Standard Bank with Hyper Automation capabilities including:
- Bots digitize, classify and extract data from documents
- People handle exceptions with human-in-the-loop capability
- The bank benefits from centralized automation governance
- Advanced analytics drives constant operational improvement
With over 100 processes successfully automated, Standard Bank uses Intelligent Automation to drastically decrease account opening times, reduce risk, and allow employees to focus on delivering superior customer experience.
Read more about the bank’s automation journey in Everest Group’s report – Accelerated Intelligent Automation (AIA) in Enterprises.