Standard Bank Customer Story | WorkFusion
Customer Spotlight

Standard Bank

Africa's largest bank transforms its customer onboarding through Intelligent Automation.
Standard Bank has decreased account opening times and freed up employees from mundane work so they can focus on delivering superior customer experience.
Intelligent Automation is changing the nature of financial services. Deploying WorkFusion has been transformational to the bank.
— Michael Daniels, Head of Operational Excellence and Automation, Standard Bank
Transforming customer onboarding
with Intelligent Automation

In 2016, Standard Bank embarked on its automation journey with a view to addressing some key challenges, including increased customer expectations, regulatory burden, employee dissatisfaction and the need to maintain multiple legacy systems.

After extensive vendor research, the bank chose WorkFusion as a single Intelligent Automation platform for their program.

“We chose WorkFusion as the most complete ‘one-stop shop’ offering and the best solution to solve the bank’s challenges.”
— Michael Daniels, Head of Operational Excellence and Automation

For over four years, WorkFusion has powered the transformation of customer onboarding at Standard Bank with Hyper Automation capabilities including:

  • Bots digitize, classify and extract data from documents
  • People handle exceptions with human-in-the-loop capability
  • The bank benefits from centralized automation governance
  • Advanced analytics drives constant operational improvement

With over 100 processes successfully automated, Standard Bank uses Intelligent Automation to drastically decrease account opening times, reduce risk, and allow employees to focus on delivering superior customer experience.

Read more about the bank’s automation journey in Everest Group’s report – Accelerated Intelligent Automation (AIA) in Enterprises.

5 min
account opening time,
compared to 23 days previously
60%
cut in vehicle and asset
finance customer verification time
1M
transactions processed
per month
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