CUSTOMER SUCCESS

Selective Insurance

Streamline new business submissions with Intelligent Automation

Selective Insurance automates processing of over 80% of new business submissions, providing faster and better customer service.

Key automated process:

New Business Submissions Intake

Results:

80%+ of all in-score new business submissions are automated
6 minutes saved for each submission

Connect with WorkFusion automation experts to find out how your company can benefit from Intelligent Automation.

Challenge

As a company committed to providing unique insurance solutions to its customers, Selective Insurance sought to automate routine activities and increase the efficiency of the new business intake process.

Solution

Selective used WorkFusion to deploy trained submission hub (“SubHub“) smart bots that automate 80% of new business submissions, saving an average of six minutes per submission.

The bots extract, classify and verify data contained in a wide range of submitted documents, and then connect seamlessly with Selective’s core systems and update the information there.

WorkFusion’s human-in-the-loop capability allows Selective employees to interact with bots for the highest level of automation. Advanced analytics allows operations managers to track and manage bot performance for further optimization and increased throughput.

As part of our commitment to continuous improvement and innovation, we are always looking for new ways to increase efficiency. Our new commercial lines business submission process saves valuable time, enabling employees to refocus on customer-centric tasks that require a personal touch.

-Gordon Gaudet, Executive Vice President and Chief Innovation Officer, Selective Insurance

We’re delighted to see how much success Selective Insurance has already achieved by automating their SubHub intake process using the WorkFusion^® Intelligent Automation Cloud. We appreciate their partnership and look forward to enabling further success and growth as they continue their automation journey.

- Adam Famularo, Chief Executive Officer, WorkFusion

-Gordon Gaudet, Executive Vice President and Chief Innovation Officer, Selective Insurance

-Adam Famularo, Chief Executive Officer, WorkFusion

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50%

REDUCTION IN DOCUMENT
HANDLING TIME

$1M+

IN MANUAL EFFORT
COST SAVINGS →

ENABLES EMPLOYEES
TO BE MORE EFFECTIVE →