Customer Spotlight

Carter Bank & Trust

A regional bank reduced operational costs by $2.5M by automating Account Opening and AML processes
WorkFusion customer describes how they addressed such heavily regulated areas as identity verification, adverse media monitoring, and fraud due diligence.
Carter Bank story
Within the first few months, we automated 30+ use cases and achieved a net positive impact. We reduced our operating expenses by more than $2.5M. Our ROI was significant.
— Matt Speare, Chief Information Officer, Carter Bank & Trust
From manual work and legacy systems
to AI-driven automation

Within one year of deploying WorkFusion’s Intelligent Automation solution, Carter Bank & Trust had automated over 50 processes, including Anti-Money Laundering and Account Opening & KYC.

The customer also identified 70 more processes where they felt they could unleash trapped value through automation.

In the case study below, you’ll learn how Carter Bank & Trust:

  • Increased operational efficiency with Intelligent Automation
  • Shortened customer onboarding cycle with no new third-party integrations
  • Improved employee satisfaction by freeing their time for more meaningful work

Read more about Carter Bank’s automation journey in the American Banker article.

Also, watch Carter Bank & Trust’s CIO Matt Speare discuss the bank’s experience in scaling automation in the Virtual Summit 2020 session – Enterprise Scaling Roundtable.

cost reduction in less than 6 months
FTE freed up for higher-value tasks