Casey video preview

Meet Casey, Your Customer Service Coordinator

Casey is obsessed with creating a better, faster customer experience
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Team up with Casey to achieve extraordinary results

90%
emails triaged within 15 minutes
300K

proven capacity for emails per month

2 min

average inquiry handling time

No matter the industry, Casey handles customer inquiries with speed and ease

Casey Customer Service Coordinator
Casey Customer Service Coordinator

Skills

  • Email inquiries assistance
  • Web and mobile portal support
  • Can handle numerous inboxes simultaneously

Technologies

outlook
  • web portal APIs

Other aptitudes

  • Quick understanding and classification of PDF documents
  • Classification of languages

Traits

  • Continuous learner
  • Customer-centric mindset
  • Fast reader
  • Team player

Synergize your organizational knowledge with industry best practices

Casey learning from WorkFusion Network

Even though Casey is a top customer service expert, this Worker keeps learning on the job — whether from encounters with new documents or from interactions with your team.

Casey loves documents and data. More materials encountered leads to to higher precision of ML models. Casey escalates any uncertain cases to fellow team members through the "Human in the Loop" capability. Then, the next time a similar case comes up, the decision will be clear!

Casey learning from WorkFusion Network

What makes Casey truly unique is access to the WorkFusion Network, a centralized nexus on industry knowledge and automation know-how.

The Casey in your organization collaborates with the entire multiverse of all Caseys across the WorkFusion Network. While all specific data is kept private, thanks to a unique fusion-learning approach, ML models are continuously enriched by constantly looking at documents and processes within the industry as a whole.

Casey digital worker
Casey digital worker

See Casey handle email triage

Watch a demonstration of Casey in action by our WorkFusion experts:

  • see how Casey handles the KYC refresh process and works with email inboxes and KYC systems
  • learn how Casey can help bring immediate value to your customer communications.

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Interested in hiring Casey?

It’s easy! Our automation experts will show you everything you need to know.

Connect with us
Hire Casey

Interested in hiring Casey?

It’s easy! Our automation experts will show you everything you need to know.

Connect with us

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Ready to put our Digital Workers to work for you?
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