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Digital Workers

What are Digital Workers?

Our highly skilled and experienced AI-enabled Digital Workforce enables your organization to be more productive, with a better employee experience and improved customer satisfaction.

Meet the Digital Workforce

Evelyn Sanctions and Adverse Media Screening Analyst

Kendrick Customer Identity Program Analyst

Darryl Customer Due Diligence Program Analyst

Tara Transaction Screening Analyst

Ilana Insurance Underwriter

Casey Customer Service Coordinator

See all Digital Workers

Platform

Offerings

WorkFusion Enterprise Manage your Digital Workforce and enable your team to collaborate with digital peers through one Intelligent Automation platform.

WorkFusion Network Access industry benchmarks, innovations and automation know-how in one centralized learning nexus continually enriched by the WorkFusion community.

Capabilities

Intelligent Document Processing Automate large volumes and varieties of documents with industry-leading intelligent document processing (IDP) solutions.

Deployment Options Choose the right Digital Workforce model and marshal the power of Intelligent Automation for your business.

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Customers

Success Stories

LPL Financial generates $1M+ in manual effort cost savings

Scotiabank achieves 95% reduction in false positives

Carter Bank & Trust saves $3M annually through AML automation

Meet Casey, Your Customer Service Coordinator

Casey is obsessed with creating a better, faster customer experience

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Team up with Casey to achieve extraordinary results

90%

emails triaged within 15 minutes

300K

proven capacity for emails per month

2 min

average inquiry handling time

No matter the industry, Casey handles customer inquiries with speed and ease

Skills

Email inquiries assistance
Web and mobile portal support
Can handle numerous inboxes simultaneously

Technologies

web portal APIs

Other aptitudes

Quick understanding and classification of PDF documents
Classification of languages

See Casey's full job description ↓

Traits

Continuous learner
Customer-centric mindset
Fast reader
Team player

See Casey's full job description ↓

Synergize your organizational knowledge with industry best practices

Even though Casey is a top customer service expert, this Worker keeps learning on the job — whether from encounters with new documents or from interactions with your team.

Casey loves documents and data. More materials encountered leads to to higher precision of ML models. Casey escalates any uncertain cases to fellow team members through the "Human in the Loop" capability. Then, the next time a similar case comes up, the decision will be clear!

What makes Casey truly unique is access to the WorkFusion Network, a centralized nexus on industry knowledge and automation know-how.

The Casey in your organization collaborates with the entire multiverse of all Caseys across the WorkFusion Network. While all specific data is kept private, thanks to a unique fusion-learning approach, ML models are continuously enriched by constantly looking at documents and processes within the industry as a whole.

Learn more about WorkFusion Network →

See Casey handle email triage

Watch a demonstration of Casey in action by our WorkFusion experts:

see how Casey handles the KYC refresh process and works with email inboxes and KYC systems
learn how Casey can help bring immediate value to your customer communications.

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