Analyst Report

Navigating the Great Resignation with Digital Workers

Learn about the human capital issues facing banking, financial services, and insurance (BFSI) organizations, and how AI and automation can prevent disruptions to your business — now and into the future.

How are BFSI leaders succeeding despite a turbulent labor market?

This report, developed and fielded in conjunction with research company Enterprise Strategy Group (ESG), surveyed technology decision-makers and line-of-business leaders across BFSI companies in North America. The report revealed issues faced by these professionals in three key areas:

  • Challenges in recruitment, onboarding and retention: Over the last 12 months, 87% of organizations have found it more difficult to retain employees and 89% have had more challenges in recruiting
  • Limitations of current automation: Only 10% of automated solutions are deployed against complex tasks performed by knowledge workers
  • Promise and potential of digital workers: BFSI leaders looking for employees with industry expertise and problem-solving skills can find their solution in high-performance, AI-enabled digital workers with continuous learning and decision-making capabilities