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Help Employees Embrace Automation in Financial Services

Download this complimentary Gartner® Report to see concrete resources, recommendations, and step-by-step models for addressing employee concerns.
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While automation has become standard at financial institutions, employees may understandably feel nervous, threatened, and resistant to this ongoing change at their companies and in the industry at-large. And without employee assistance and buy-in, efforts to scale automation are hampered.  

That’s why Gartner analysts recently created a robust how-to guide, “Help Employees Embrace Automation in Financial Services,” full of research-backed recommendations for CIOs to help mitigate employees’ fear in clear, honest ways. 

In this evidence-based report, you’ll learn:   

  • Common employee reactions to automation and how to address them 
  • How to identify and attend to emotional triggers using a 5-step model 
  • Effective communication and language strategies with scripted examples 
  • How to collaborate with HR to develop a roadmap of new roles and training for affected employees 

More on how to help employees embrace automation, and how automation can enhance employee experience (EX):  

BLOG: How to Help Your Employees Embrace Automation 

WHITE PAPER: The Hidden Costs and Risks of Poor Employee Experience (EX) in AML and KYC Operations 

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Gartner, Help Employees Embrace Automation in Financial Services, 20 July 2022, By Nicole Sturgill Et Al. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.