The Next Frontier in KYC and AML: Intelligent Automation-led Transformation
In this report, Everest Group examines the primary challenges that banks face in their AML and KYC operations and how they can be solved with Intelligent Automation.
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- Checks for Know Your Customer (KYC) and Anti–Money Laundering (AML) processes have been increasing in costs and complexity for years.
- Banks have paid over $204 billion in compliance-related fines and infractions since the financial crisis of 2008.
- Banks have invested heavily in expanding their compliance teams over the last 10 years, yet despite this focus have still been finding it challenging to fulfill requirements at reasonable cost through conventional approaches.
- Experts and industry leaders are increasingly recommending automation as the answer to fighting financial crime, mitigating regulatory pressure, and meeting customer expectations for onboarding experiences — especially while under added strain of unforeseen events like pandemic or other instability.
This paper also features Canada’s Scotiabank, which partnered with WorkFusion to automate a key process and achieved ROI within 6 months — improving productivity by 20% while increasing coverage by 50%.