Gartner Newsletter

Transforming Employee Experiences with Automation

Change may cause concern — until Banking & Financial Services analysts see how automation improves their day-to-day
workfuison gartner Transforming Employee Experiences with Automation

Access this complimentary two-part Gartner Newsletter now and read insights from WorkFusion and Gartner on the benefits automation can offer your workforce: freeing employees from repetitive and mundane tasks so they can create more meaningful work. By focusing on providing a more engaging workday, leaders can:

  • cut attrition
  • stabilize operations
  • reduce costs

Part I: The Hidden Costs and Risks of Poor Employee Experience in AML and KYC Operations

By: Andy Bethurum and Kyle Hoback, WorkFusion

As regulations on banks and financial institutions continue to increase and expand, compliance operations teams retain high numbers of analysts, many performing mundane yet mandatory tasks. The employee experience of these compliance analysts is often a lesser-recognized issue, but it creates a surprisingly large impact on the whole organization, bleeding costs and increasing risk.

Part II: Addressing Employee Resistance to Automation in Financial Services

By: Nicole Sturgill, Laurie Shotton and Mary Mesagli, Gartner Research

"The pandemic and its economic effects are driving financial services CIOs to accelerate automation initiatives to improve resilience and drive down costs. The psychology of employees’ reaction to change is crucial in working with business peers to set out the guardrails and approach for automation."

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Gartner, “Addressing Employee Resistance to Automation in Financial Services,” Nicole Sturgill, Laurie Shotton, Mary Mesaglio, 21 September 2020

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