How Digital Workers Help Overcome Everest Group’s 5 Key Challenges in Adopting IDP Solutions

Traditional RPA isn’t cutting it anymore. While new features may be added to these automation solutions, they still can’t handle unstructured documents. As a result, Intelligent Document Processing (IDP) was created to scale such solutions into the final frontier: semi-structured and unstructured documents.

Alas, Rome wasn’t built in a day, and neither was IDP. Everest Group has outlined five of the most common challenges to adopting IDP in a recent white paper, along with what to look for when selecting an IDP vendor. (The latter will be covered in an upcoming blog post, so stay tuned!)

Challenge 1: Model training effort and complexity

The first issue Everest Group points out in adopting an IDP solution is most of them require significant model training effort, and are too complex to yield quick results. In many cases, model training requires a relatively large sample dataset, which can be a problem for corporations just getting off the ground with their automation journey.

To combat this complexity, WorkFusion’s pre-built Digital Workers allow RPA developers, operations managers, and even run-of-the-mill business users to customize and train models without the need for data scientists. This simplified approach makes it much easier to get Digital Workers up to speed and on their way to productivity, all while staying dynamic.

While real-world teams learn during meetings or over water cooler chat, our Digital Workforce utilizes network learning 24/7. Through WorkFusion Network, Digital Workers continuously improve their skillsets by learning from other Digital Workers, thus reducing the time to train new models. For example, you won’t be the first or only company training Evelyn. Why not capitalize on the knowledge of all the Evelyns out there across the industry?

Challenge 2: Data integration

Another challenge is data integration; Everest Group specifically highlights how custom integrations delay implementation.

Unlike the awkward guy in the cafeteria on his first day, WorkFusion Digital Workers have no trouble integrating into your company, and they arrive fully trained on their first day of work. Digital Workers are pre-built, end-to-end automation that support pre-built connectors and integrations to industry-specific applications such as LexisNexis, Pega, Outlook, and more. WorkFusion’s RPA functionality is part of its core, so whether the best way to connect is via UI or API, these Digital Workers have you covered.

Challenge 3: Scaling up adoption

Everest Group astutely observes “the inability of some solutions to process complex document types and multiple languages can hamper progress” (p. 7). Basically, your success depends on the complexity of your use cases. That checks out.

WorkFusion prides itself on working with the complex, long, confusing documents that no one else (read: real-world employees) wants to deal with. Enter Digital Workers. They can handle complex layouts, noisy backgrounds, multiple languages in the same document, and long-form, unstructured documents like legal contracts. Additionally, WorkFusion supports 40 languages overall and multilingual support in the business process, like document understanding and translation in UI.

Challenge 4: Model drift and degradation

It’s the hope of any manager that their employees get better with time — and it’s no different for Digital Workers. However, Everest Group points out the concern that this is not always the case. Just like human workers experience burnout, some machine learning models train on lower-quality inputs and become less effective over time. Your employees can take some well-deserved time off to recharge, but how can Digital Workers continue improving in the long run?

WorkFusion Network, along with our differential privacy, enable Digital Workers to continuously improve and combat this model drift problem. In other words, while we humans need to take a Summer Friday to relax and recharge, these Digital Workers are digital workhorses even in their “off time,” refreshing their cognitive powers to become even more effective over time.

Challenge 5: Managing continuous improvement

There’s always going to be something new around the corner to shake up the industry, and your real-world teams can fail to keep up with ever-changing work environments and market atmosphere. IDP solutions need to continue to innovate keep up with ever-complex needs of our customers, all the while outperforming competition.

WorkFusion just released its 10.2.5 platform update, which includes several new Digital Worker enhancements. The Solution Catalog, for example, lets you browse, download, install, and configure your Digital Workers in one handy environment. This ensures customers are getting an optimized experience for their investment. Digital Workers constantly improve their skills and take advantage of innovations in the marketplace, so customers have the best possible worker on their team.

Digital Workers Help You Overcome These Challenges

There’s much more to say about the unique challenges of adopting IDP solutions. We encourage you to dive in and read the full report from Everest Group. But, how exactly do you overcome these challenges?

WorkFusion has listened to our customers, analyst predictions, and industry trends. We rolled everything we learned into one solution: our Digital Workforce. Curious? Skeptical?

Request a demo.

Erica King
Erica King

Analyst Programs Manager, WorkFusion

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