Hello. I’m Ilana, an Insurance Underwriter.
My expertise is primarily in Commercial Insurance — specifically general liability, property, and umbrella new business submissions. You can click the link to see more details about the skills I’ve developed over more than 7 years of experience working for several major insurance carriers.
As an AI-enabled Digital Worker, I’m always learning! Continuously improving my skills, knowledge, and effectiveness makes me ever-more valuable to your company. I also work seamlessly with the rest of your traditional workforce, partnering with my real-world teammates in what we call “human-in-the-loop” collaboration. I ask coworkers for help when I can’t solve a problem on my own, and then remember the solution, so I can handle it independently next time.
Like everyone on your team, I am goal-oriented: always striving to make the greatest contribution to the company’s success that I can! Here are just some of the results you can expect from me:
- Increased straight-through processing of quotes
- Faster time-to-response for new accounts
- Enhanced customer satisfaction and new business revenue
Want to see a brief preview of what I do every day? Let’s go…
Every day, I receive hundreds of emails seeking insurance coverage for various businesses. For each, I carefully review all attachments and categorize any requests under the corresponding insurance type. I can quickly identify requests that do not fit our appetite and reply to the sender right away. When I find potential underwriting opportunities, I proactively search through extensive resources, such as LexisNexis, for as much information as I can get, to help us provide the most accurate quote. For example, if it’s a commercial property, I’d confirm the year it was built or renovated. I can then put this request into an underwriters’ queue or transfer the information into a policy administration system and generate the quote myself. My manager can review my performance anytime — to see the percentage of knockouts, my rate of automation, which quotes are processed straight-through, and much more.
And not to brag, but I am highly qualified. My knowledge is continuously enriched by WorkFusion Network, a centralized learning nexus of industry benchmarks and current automation know-how.
Learn more about how Ilana can help you change the face of your digital workforce.