As customers demand both seamless and instant digital experiences, banks and other financial services companies must create more than a strong user experience (UX) to ensure a strong customer experience (CX). They must also enhance the efficiency of those delivering on customer needs; in other words, they must improve employee experience (EX). So how can financial institutions improve both CX and EX at the same time?
In this roundtable discussion, WorkFusion hosts experts from HFS Research and TransUnion and Deutsche Bank to discuss how a digital workforce provides an answer. By streamlining operations, a digital workforce supports existing staff in providing a top-notch customer experience.