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Webinar

How Automation Helps Solve the Global Worker Crisis

Wednesday, May 25, 11 am ET
Craig Le Clair
Craig Le Clair
Vice President, Principal Analyst
forrester
Kyle
Kyle Hoback
Director, Intelligent Automation
workfusion
Mariann
Mariann McDonagh
CMO
workfusion

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The workforce is in turmoil. Millions of jobs of all types remain unfilled, affecting supply chains, business continuity, and the ability to scale operations by traditional means. Organizations are looking for solutions, such as expanding the capacity of their knowledge-work teams with Digital Workers and augmenting service workers with physical robot automation.

To discuss this global crisis, WorkFusion is hosting a discussion including Craig Le Clair, VP and Principal Analyst at Forrester, WorkFusion CMO Mariann McDonagh, and our Director of Intelligent Automation Kyle Hoback. They’ll explore how leading companies are using automation to address the ongoing labor shortage, recruit and retain workers, free up staff for more strategic work, and improve both employee and customer experience.

Key topics include:
How does automation relate to employee experience, and the ability to recruit and retain workers?
What are five areas where Digital Workers can augment your real-world workforce?
What is “human-in-the-loop,” and what business operations make it essential?
documents
Why is intelligent document processing a trending area for automation?

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The Great Resignation is real, and adversely affecting banking, financial services, and insurance (BFSI) organizations. According to a recent survey of 200 BFSI executives, 87% of respondents report it is now harder to retain employees — and 89% say it is now harder to recruit employees — compared to 12 months ago. As a result, BFSI firms struggle to keep up with the sheer volume of work and provide a high-quality customer experience.

To discuss these developments, WorkFusion will host Mike Leone, Senior Analyst for Data Platforms, Analytics, and AI at ESG Research, along with our CMO, Mariann McDonagh, and Director of Intelligent Automation, Kyle Hoback. Join them as they unpack the findings from this new research into the impact of the Great Resignation, and how BFSI organizations can close the staffing gap.

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Speakers
Craig Le Clair about pandemic and digital transformation
Craig le Clair
Vice President, Principal Analyst
forrester
Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.
Kyle
Kyle Hoback
Director, Intelligent Automation
workfusion
Kyle Hoback is Director of Intelligent Automation at WorkFusion. He is responsible for helping banking, financial services, and insurance leaders understand how Intelligent Automation improves operational efficiency and enhances customer and stakeholder satisfaction. As an early employee at WorkFusion, Kyle has worked across the organization to help set, deliver, and refine the go-to-market approach. Before joining WorkFusion, Kyle consulted public and private sector organizations on more effectively using their data and systems. He holds a master's degree in Information Systems from London School of Economics and a bachelor's degree in Computer Science from University of Nebraska at Omaha.
Mariann leads Marketing strategy, overseeing brand, demand, content and product marketing. She is an expert in driving growth, establishing & expanding markets, and building culture. Before joining WorkFusion, she was CMO at erwin inc., where she successfully repositioned the company to the high-value data governance market before its acquisition by Quest. Mariann’s experience in high tech and software marketing also includes advisory and board roles at DQLabs and SparkPost and membership in professional associations such as National Association for Female Executives, Women Investing in Security & Education, CMO Council, and Greater New York Marketing Executives Council (founder).
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