Analyst Report

Forrester’s “Operational Processes Will Be The Near-Term LLM Sweet Spot”

Access this report from Forrester that demonstrates why operational use cases for large language models (LLMs) need to leverage autonomous workforce agents (AWAs) to be effective.

According to the Forrester report, “LLM integration with action components creates full AWAs that become valued coworkers for support processes like finance and accounting, onboarding customers, or field service implementation, and difficulty depends on the degree of input and output shaping.’’

Learn the following from this Forrester report:

  • Which specific operational use cases will develop rapidly
  • Why well-documented internal processes should be a target
  • Why LLMs need an action component (AWAs) and enterprise knowledge to maximize business value

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