At our recent Virtual Summit 2020, we hosted informative sessions offering great insights on Intelligent Automation programs, Hyper Automation solutions and Digital Transformation in general. We also wanted to engage frequently with our live audience. So we took a few quick polls and shared the results in this previous blog post. Plus, we encouraged viewers to pose questions to us in an “Ask the Experts” feature. Here, we answer a few of those top-of-mind questions from our participants, on topics large and small.
What is Hyper Automation and how is it different from RPA and Intelligent Automation?
The term “Hyper Automation” was recently popularized in a Gartner article predicting the Top 10 Strategic Technology Trends for 2020. Hyper Automation refers to the combination of several technologies (e.g. RPA, Document Intelligence, Analytics) to automate various types of knowledge work. RPA and Intelligent Automation are considered sub-capabilities of Hyper Automation, which is a broader term and includes a more inclusive automation approach.
Give an example of a successful Intelligent Automation or RPA project for banking.
In our work with banks such as Deutsche Bank, Scotiabank, and Standard Bank (you can read about their automation journeys in Customer Stories), we’ve seen hundreds of successful automations — including those that leverage capabilities within a broader Intelligent Automation definition and cut across multiple systems and process steps. At the Virtual Summit, we demonstrated automation of Identity Verification and Adverse Media Monitoring (Negative News Search) processes, but we encourage you to look at other examples in our Use Case Navigator.
How are your customers driving adoption of automation? Do you see automation culture as an aspect and how do you deal with it?
Our customers are driving automation adoption from a few perspectives. Yes, eagerness to adopt comes in part from anticipation of strong time-to-value, especially when automating pre-built use cases like Adverse Media Monitoring or Identity Verification. But success also includes strong automation cultures around the software itself. Many automation leaders discussed this at Virtual Summit, including Michael Daniels of Standard Bank.
What is WorkFusion’s Discovery capability?
Our Discovery capability is purpose-built for business people who are seeking to understand which document types can be automated with a high degree of success.
Just a few years ago, a company required data scientists to determine whether a document type was a good fit for automation — conducting trial-and-error experiments on data sets including thousands of documents. Today, business people can conduct the equivalent of these same experiments with just a handful of documents and reach a decision in a matter of minutes.
What is a pre-trained bot?
WorkFusion pre-trained bots are part of our packaged solutions, which automate specific types of knowledge work. These are typically derived from production deployments at existing customer companies, which means two things for new customers.
- Value: It’s easier to identify high-impact processes that are a “good fit” for automation and will deliver value to the organization.
- Time: Organizations can accelerate their automation projects by reducing both the evaluation and implementation timelines.
Can WorkFusion automate use cases where pre-trained bots are not available?
Absolutely! WorkFusion’s unified automation platform, Intelligent Automation Cloud, is equipped with all of the capabilities that organizations need to automate data-intensive work, especially when documents are involved (e.g., emails, attachments). WorkFusion has experience automating a wide variety of use cases across Banking, Insurance, Healthcare and Supply Chain companies.
Business users should start their automation journey by exploring WorkFusion’s Use Case Navigator, which details many of the use cases that WorkFusion’s customers have successfully automated.
Does WorkFusion’s Analytics enable reporting on straight-through processing?
Yes, WorkFusion’s Analytics capability is purpose-built for process owners who need real-time metrics (e.g., STP) to effectively manage their operations towards business objectives. According to a recent Forbes survey, 94% of organizations say that data and analytics are key to their growth and digital transformation, which is why we’re making it easier for you to own the team’s outcomes via Analytics.
What capabilities enable more seamless upgrades when migrating to a newer version?
WorkFusion embraces an Open Development Framework (ODF), which enables reusability at various levels across the automation platform. The most advanced level of reusability is at a process level (e.g., packaged use cases) and the most basic level of reusability is at a component level (e.g., email connector, document splitting). At the end of the day, ODF makes it easier for organizations to build automated processes with reusability in mind, which fosters increased reliability and reduced maintenance costs for the whole automation program.
Is WorkFusion deployed on-premise or as a service?
A majority of WorkFusion’s customers are Global 2000 companies in the Banking, Insurance and Healthcare industries who must maintain their data behind their own firewall. It’s why we’ve optimized our deployment approach for on-premise and private cloud environments (e.g., AWS, Azure). That provides enterprises the ability to transform their operations with machine-learning powered Intelligent Automation, all without the need to send data outside their firewall. Problem solved.
How do we enable our team with the knowledge needed to build and maintain automation?
All of our customers ask about this as they seek to gain increased control over their automation program’s outcomes. A quality automation vendor should provide customers with self-education resources, and WorkFusion’s excellent virtual training platform, Automation Academy, provides learning paths for both business-facing and technical users. This and enables everyone on your automation teams to upskill at their own pace, at no additional cost.