Discovery: Step 1 of the Automation Journey

September 16, 2021 · 3 min read
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When it comes to implementing automation, businesses are eager to get results as fast as possible. But it’s crucial to recognize that rushing automation, without a thoughtful plan, is a mistake.

The approach must start with a comprehensive discovery stage. Patiently building a fully developed plan saves time, resources, and headaches in the long run — ultimately leading to more efficient development and a clear automation pathway.

During discovery, we recommend your team analyzes which automation use cases to implement, determine possible pitfalls, establish customer- or user-experience priorities, define timelines, agree on budget parameters, and set business goals. We have named five steps in discovery: identify, qualify, assess, prioritize and manage.

Let’s briefly consider each step.

Identify

When exploring opportunities for automation, businesses should consider technical feasibility, but also focus on long-term value. How will your company accurately measure and understand the business impacts of automation? There are four major types of criteria when assessing whether to automate a business process: materiality, suitability, regulatory, and financial.

Identify element of the discovery stage in automation

Qualify

To qualify an automation use case for a process, you must examine the current approach in detail, through documentation, actual data, and a step-by-step demonstration. For documentation, a best practice is to review existing process diagrams, standard operating procedures, and training manuals. It’s important to review actual data involved in a process to understand the task itself (i.e., what data enters the process and what is the expected output.)

Typical data and documentation can include:

Qualify element of the discovery stage in automation

Finally, subject matter experts (SMEs) should provide a demo of the current process. (Review click-by-click steps, data, screens, decisions, etc.)

Assess

To choose initial automation opportunities, consider how you will measure various benefits of applying automation elements, so you can prove how they deliver value right away. These metrics can include:

Business goals  

Aligning to and achieving business goals (not just conducting technology experiments), will attract stakeholder engagement that adds value to an automation proposal.

Success criteria 

Assess a set of extra benefits and features that provide measurable benchmarks to determine a successful automation path.

External influences 

Assess factors such as market behavior, competition, changes in the regulatory environment, etc.

We offer a process questionnaire that allows for quick assessments of business processes. Here, your SMEs document each process, which not only helps you assess the process’ suitability for automation but also is a way to practice demo sessions with SMEs.

Prioritize

Prioritize automation use cases based on solution design, key metrics, change management requirements, leadership priorities, etc. Specific criteria and guidelines can help in this step, so we suggest giving each criterion a positive or negative numerical score, which helps prioritize the processes for automation. Collect priorities from top management and validate them according to your local situation to present a robust business case.

Manage

This stage of automation includes the following steps: define, plan, build, validate, and deploy the work. Each step includes a scope of actions.

Manage element of the discovery stage in automation

Summary 

This is just the tip of the iceberg called “discovery.” We hope you found it insightful and helpful. All these concepts are explained further in Automation Academy’s Discovery Process course, available to our customers and partners.

Let us know if you’d like to learn more!

Drive productivity with Intelligent Automation Cloud
Drive productivity with Intelligent Automation Cloud