You Asked, We Answered: 'Enterprise Healthcare Success' webinar with New York-Presbyterian | WorkFusion
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You Asked, We Answered: ‘Enterprise Healthcare Success’ webinar with New York-Presbyterian

WorkFusion was joined by Vishal Sheth, Director of Transformation at New York-Presbyterian, on a recent webinar where he shared the hospital’s automation journey and lessons learned along the way. For a glimpse into New York-Presbyterian’s Intelligent Automation program and their strategy for growth, watch the full conversation, on-demand here: http://learn.workfusion.com/2019-november-enterprise-healthcare-success-ny-presbyterian-automation-improves-customer-and-employee-experiences

In the meantime, we’re happy to share some highlights from the discussion:

WorkFusion: What has been the most important factor to help New York-Presbyterian scale its automation, in terms of vision and implementation?

Vishal Sheth: There are multiple factors.

  1. We have a very forward-thinking organization, and as a result, we have a received an enormous amount of support for the great work the team is doing.
  2. The diversity of the people we have within the team — not only from a technical skills standpoint, and the backgrounds they come from — but also in their subject matter expertise, allows us to provide very comprehensive solutions to the business owners we work with.
  3. From Day One, we had a mental discipline around how we think about the program and scale. Having a deliberate conversation at each juncture when we’re taking on these projects and scaling has been very critical for our success.

What are some goals and success metrics you started with? How have they changed as the program has matured?

At the highest level, there is one core principle we have: We want to have the highest quality care and the lowest possible cost as an organization. We recognize that healthcare is generally behind when it comes to leveraging these technologies, compared to other industries. There’s tremendous opportunity, in terms of efficiency and value, that you can extract from this space. Also, there’s a lot of great work that can be done in the future of healthcare that is more patient-centric.

Our goals since Day One have been to have a proof of concept, build a business case around it and continue to grow. What allowed us to continuously do that was in every single project we work on, we try to track both financial metrics and non-financial metrics. Certainly, financial metrics can normalize across a range of projects, and that allowed us to invest time and effort into a lot of these initiatives. But also from a non-financial standpoint, it allowed us to create a good narrative around how we’re fundamentally changing the work for the better, for the employees in the organization, and also we’re improving the experiences of patients who walk in.

How many AI projects do you currently have in your pipeline?

We have around 40 Intelligent Automation projects in the works. 

Why did you choose WorkFusion over other vendors?

We evaluated the leading players in the RPA space and there were many factors about WorkFusion that appealed to us:

  1. WorkFusion is a company that is doing machine learning first — and then backs its way into RPA. Many of the other competitors did not have the same level of machine learning capabilities.
  2. WorkFusion has a very client-centered approach and we saw a mutual benefit for both parties to collaborate.
  3. The pricing model at WorkFusion was more appealing to us as we started thinking about when we could have hundreds and hundreds of bots.

To hear more, watch the full webinar

Want to learn more and start your company on a path to automation with WorkFusion? Please contact learn@workfusion.com — we’d love to hear from you.