2020 Gartner Critical Capabilities for RPA


2020 Gartner Critical Capabilities for RPA

WorkFusion, also named a Leader in Gartner's 2020 Magic Quadrant for RPA, received highest score for 'augment knowledge workers' use case in this new report.

We believe this affirms our goal to offer enterprises the fastest way to cut 50% or more of their manual costs — while improving compliance, customer experience and job satisfaction for knowledge workers in regulated industries.

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What are Knowledge Workers?

This area of expertise includes reviewing documents such as applications, news articles, contracts, forms, identification papers, prescription, trade docs, etc., and using their knowledge to extract, classify, validate and act on data in those documents, then input pertinent information into other systems such as ERP, core systems, etc.

Much of this work can now be automated — see the diagram below.

What are the benefits of automation?

Results often are staggering and immediate: Our customers report 50% or more in cost savings within 15 weeks or faster, plus improved capacity and customer experience, allowing their employees to transition into more meaningful work. Keep reading for success stories from some of the world's leading banks.

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WorkFusion® automation solutions include:


AML and KYC Screening, Mortage Lending, Custody, Trade Finance


Claims Processing, Underwriting Management, FNOL


Cross-border Trade, Vendor Onboarding, Accounts Payable, Healthcare Processes

Automation of Knowledge Work Infographic

Customers get impressive results with WorkFusion


Within 6 months of deploying WorkFusion’s packaged solution for Adverse Media Monitoring, Scotiabank optimized AML processes into a competitive advantage — freeing up time and effort equivalent to more than 100 compliance analysts.

Standard Bank

Africa's largest bank transformed its customer onboarding with Intelligent Automation, reducing typical time required from 20 days to 5 minutes.

Deutsche Bank

Deutsche Bank and WorkFusion have collaborated for over 3 years: bringing practical, ROI-driven automation solutions to its operations — supporting customer experience, revenue growth and transformation initiatives around the world.

Related Analyst Reports
WorkFusion named a Leader in 2020 Magic Quadrant for RPA

Gartner's 2020 Magic Quadrant for RPA recognized WorkFusion as a Leader. We believe this is due to our customer-focused specialization in core processes and spectacular results achieved by our enterprise customers.

Gartner Magic Quadrant for RPA 2020

Gartner, "Critical Capabilities for Robotic Process Automation," Naved Rashid, Cathy Tornbohm, Arthur Villa, Saikat Ray, Melanie Alexander, 1 September 2020.
Gartner, "Magic Quadrant for Robotic Process Automation," Saikat Ray, Arthur Villa, Cathy Tornbohm, Naved Rashid, Melanie Alexander, 27 July 2020. 

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from WorkFusion.