While automation has become standard at financial institutions, employees may understandably feel nervous, threatened, and resistant to this ongoing change at their companies and in the industry at-large. And without employee assistance and buy-in, efforts to scale automation are hampered.
That’s why Gartner analysts recently created a robust how-to guide, “Help Employees Embrace Automation in Financial Services,” full of research-backed recommendations for CIOs to help mitigate employees’ fear in clear, honest ways.
In this evidence-based report, you’ll learn:
- Common employee reactions to automation and how to address them
- How to identify and attend to emotional triggers using a 5-step model
- Effective communication and language strategies with scripted examples
- How to collaborate with HR to develop a roadmap of new roles and training for affected employees
More on how to help employees embrace automation, and how automation can enhance employee experience (EX):
BLOG: How to Help Your Employees Embrace Automation
WHITE PAPER: The Hidden Costs and Risks of Poor Employee Experience (EX) in AML and KYC Operations
